Cancellation and Refund Policy

Cancellation Policy

You can cancel your booking anytime before your scheduled pick-up by calling our 24x7 Customer Care at +918238257652. If you cancel after receiving the driver or car details, a cancellation fee will apply
You won't be charged a cancellation fee unless Easy Cab Finder confirms the cancellation of your ride according to our terms of use and Cancellation and Refund Policy.

Cancellation fees

A booking request can be cancelled free of charge where driver or car details are not provided.
If you cancel your booking after receiving the driver or car details for any reason, a cancellation fee will apply, which could amount to the total advance payment made for the booking.
If drivers wait for an extended period due to incorrect pickup details or being unable to contact you, they have the right to cancel the ride. In such cases, Easy Cab Finder may apply a cancellation fee, which could be the complete advance amount paid for the booking. The duration considered as 'extended' will be determined by Easy Cab Finder.
If the cancellation happens due to things beyond anyone's control, like natural disasters (such as earthquakes, hurricanes, floods), serious events (like wars, riots, epidemics), or road closures because of unforeseen situations, you'll receive a voucher for the entire advance payment you made for the booking. Easy Cab Finder will provide a voucher at their sole authority, without an expiration date, for future use.

Refund Policy

As per the cancellation and refund policy, the refund will be processed. It may take 7 to 10 business days for the refund to reflect into your account. In case wrong or incorrect banking details/ account details provided by you, Easy Cab Finder shall not be responsible for any loss and/or damages whatsoever.
You shall be entitled for the vouchers without expiry to use in future in Easy Cab Findersole discretion in the following cases:
Where the allocated driver cancels the ride without assigning any valid and reasonable reason at the last hour and the Easy Cab Finder fails to arrange another ride in a reasonable time you shall be entitled for the voucher for the complete advance amount paid by you for the booking.
Where the car breaks down during the trip and the Easy Cab Finder or driver does not rectify it within reasonable time, you shall be provided the voucher for the complete advance amount paid by you;
In case, cancellation is due to external factors which human being by the exercise of reasonable diligence cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes, floods, fire, strikes, lockouts or other industrial disturbances; war, terrorist acts, riot, or other civil disturbance; epidemics; or other similar forces or due to force majeure which lead to the roads closed, voucher for the complete advance amount paid by you for the booking, in Easy Cab Finder sole discretion shall be issued without expiry to use in future.
Where you want to change car type or want to increase/decrease trip duration or need some correction in itinerary, you shall inform Easy Cab Finder well in advance and after confirmation by Easy Cab Finder, you shall be provided the voucher for the complete advance amount paid by you in Easy Cab Finder sole discretion.
Easy Cab Finder won't refund or issue a voucher if you give money or items to the driver, except as stated in the invoice. Easy Cab Finder isn't responsible for any damages or losses incurred by you.

Easy Cab Finder shall not be held responsible for any loss or damage happened during the ride on account of the driver who is a third party agency. However, Easy Cab Finder shall assist you in all reasonable manner to recover your loss or damage.
Easy Cab Finder reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver. Easy Cab Finder also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.